STORE TERMS.

OUR TERMS AND CONDITIONS OF PURCHASE

PLEASE READ CAREFULLY BEFORE USING THIS WEBSITE.

1. THESE TERMS

1.1 These are the terms and conditions, together with any documents referred to herein (“Terms”), on which we supply our products and services and how they govern your use of our website as a whole (“Website”). These Terms relate to our online shop and your purchase of our Products.

1.2 In these Terms, “we/us/our” shall mean Clockwork Dog Limited and “you/your” shall mean the customer.

1.3 Our Website and System can be found at www.cogs.show which is owned by us and our details are given below. (“Website”). Our Website and System operates as a user platform which our clients can register to use, and different levels and we supply online services under a licence agreement.

1.4 We therefore recommend that you please read these Terms before continuing using our Website as they affect your legal rights and liabilities, and furthermore, the basis upon which we will supply our products to you (“Products”). By using the Website, you accept these Terms and agree to adhere to these at all times. We recommend that you print a copy of these Terms or save a version to your computer for future reference. These Terms also hereby incorporate our Privacy Policy, Cookies Policy, Cancellation Policy, Website Terms of Use.

1.5 Please read these terms carefully before you submit your Order to us. These Terms tell you who we are, how we will provide our Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss this.

1.6 These Terms, and any contract formed between you and us, shall be in the English language.

1.7 All charges relating to the purchase of our Products are set out on our Website and will be stated inclusive of VAT (where applicable).

1.8 Where you communicate of behalf a company or organisation, you agree that you have authority on its behalf to proceed with us.

1.9 We may from time to time make changes to these Terms and any policies and agreements which are incorporated herein, and such changes shall be effective immediately upon posting to this Website. Your use of this Website after such changes or the purchase of our Products, shall constitute your acceptance.

1.10 If you do not agree to be bound by these Terms, you should stop using the Website and cease to purchase our Products immediately.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are Clockwork Dog Limited, a company registered in England and Wales. Our company registration number is 10115397 and our registered office is at 5-7 Buck Street, London, England, NW1 8NJ.

2.2 You can contact us by emailing our customer service team at cogs_support@clockwork.dog

2.3 If we have to contact you, we will do so by telephone or by email.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 Our Website will guide you through the ordering process. Before submitting your Order, you will be given the opportunity to review and amend it. Please ensure that you have checked your Order carefully before submitting it to us.

3.2 Orders shall be accepted at our sole discretion. Our acceptance of your Order will take place when you place an order on our Website and we email you to accept it with an invoice, at which point a contract will come into existence between you and us (“Order”).

3.3 If we are unable to accept your Order, we will inform you of this and will not charge you for the Product.

3.4 If we accept your Order, we shall send you an order acknowledgment email confirming what Product you have agreed to buy, and we will assign a reference number to your Order. It will help us if you can tell us the reference number whenever you contact us about your Order.

3.5 By submitting your information to us and paying for the Product, you agree to comply with and be bound by these Terms, as they may change from time to time.

3.6 This Agreement constitutes the entire agreement between the parties. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out herein.

3.7 Any illustrations, descriptive matter or advertising issued by us, and any descriptions or illustrations contained in our publicity material or on the Website are issued or published for the sole purpose of providing guidance of the Products described in them. They shall not form part of the contract or have any contractual force.

4. OUR PRODUCTS

4.1 We cannot guarantee that our Products will always be available to purchase and if not, we will inform you either during the ordering process, or shortly afterwards.

4.2 We offer our Products via the Website which are made available to you at the point of purchasing.

4.3 We make all reasonable efforts to ensure that all prices shown on our Website are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.

4.5 In the event that the price of the Products you have ordered changes between your Order being placed and us processing that Order and taking payment, you will be charged the price shown on our Website at the time of placing your Order.

4.6 All prices on our Website exclude VAT. If the VAT rate changes between your Order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

5. YOUR RESPONSIBILITIES

5.1 You shall ensure that all information provided to the Website does not contain any material which could be regarded as offensive, indecent, obscene, illegal, dishonest, untruthful, defamatory or discriminatory.

5.2 You agree you shall be responsible for ensuring that you comply with all statutes, regulations, byelaws, standards, codes of conduct and any other rules relevant to the provision of the Products via our Website.

5.3 You agree to provide us with such information and materials as we may reasonably require in order to supply the Products and ensure that such information is accurate in all material respects.

5.4 You agree to obtain and maintain all necessary licences, permissions and consents which may be required to access or use our Products.

5.5 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

5.6 A product will be your responsibility from the time we deliver the Product to the address you gave us. Ownership of the Product will pass to you upon payment in full.

6. DELIVERY INFORMATION

6.1 The costs of delivery will be as displayed to you on our website.

6.2 We are not responsible for delays outside our control. If our provision of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

6.3 We will deliver the Products you as outlined on our Website depending on where we are delivering your Order to. Our delivery charges will also be set out when you place your Order.

6.4 If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and 9.2 will apply.

6.5 Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products, then you may treat the contract as at an end straight away if any of the following apply:

we have refused to deliver the products;

delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

you told us before we accepted your order that delivery within the delivery deadline was essential.

Or you can give us a new deadline for delivery.

6.6 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under 6.5, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at cogs_support@clockwork.dog for a return label or to arrange collection

7. PRICE AND PAYMENT

7.1 The price of the Product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the Product advised to you is correct.

7.2 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

7.3 Once you have made your order, payment will automatically be charged in accordance with your chosen payment method.

7.4 All Fees payable by you to us must be paid in full, without set off or deduction. We reserve the right to suspend provision of the Product to you, or to terminate this Agreement if our Fees are not paid on or before the due date.

8. OUR LIABILITY TO YOU

We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created. We will not be responsible for any loss or damage that is not foreseeable.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and for defective products.

We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

Nothing in these Terms seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

9. CANCELLATION AND TERMINATION RIGHTS

This Agreement shall commence on the acceptance of these Terms and will remain in force until it is terminated by either you or us in accordance with this clause 9.

9.1 If you change your mind and no longer wish to proceed with the purchase of the Product, you may cancel your Order or the Contract before using the Product online, subject to these Terms. Any cancellation must be within 14 days after your receipt of the Products and must be communicated to us in writing. You are also free to cancel for any reason before we send the Order confirmation. To do this, you must formally notify us of your intention by written notice by emailing us or writing to us at cogs_support@clockwork.dog. Where payment has already been made, this will be refunded to you. You will have to pay the costs of return to us.

9.2 We may end the contract for the purchase of our Products at any time by contacting you if:

(a) you do not make any payment to us when it is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products;

(c) you do not, within a reasonable time, allow us to supply the Product to you;

9.3 We reserve the right to withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know at least 7 days in advance of our ceasing the provision of the Product and will refund any sums you have paid in advance for Products which will not be provided.

9.4 You may cancel any Order where we have failed to comply with these Terms (except where we have been subject to a Force Majeure event or any event out of our control) and you do not have to make any payment to us in these circumstances.

9.5 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the products in person to where you bought them, post them back to us at 5-7 Buck Street, London, NW1 8NJ or (if they are not suitable for posting) allow us to collect them from you. Please email us at cogs_support@clockwork.dog for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the products within 14 days of telling us, you wish to end the contract.

9.6 Where we will pay for the costs of returning the Product. We will pay for the return:

if the products are faulty or misdescribed;

if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something, we have done wrong; or

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.7 How we will refund you. We will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, if we incur delivery fees that you are responsible for.

9.8 If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you.

10. WEBSITE USE

10.1 We refer you to our Website Terms of Use on our website which set out our terms of use for our Website and what you may and may not do. These Website Terms of Use are incorporated herein by reference and will be binding upon you.

11. INTELLECTUAL PROPERTY RIGHTS

11.1 We will at all times retain the ownership or remain the licensee of any and all Intellectual Property Rights existing in the Product and our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

11.2You shall not acquire any rights in or over any Intellectual Property Rights subsisting in any materials and/or property owned by us or by any third parties (where, for example, we are using materials under licence). Any materials owned by us used by you in the normal course of the provision of the Products are used under a non-exclusive licence only to the extent required in order for us to provide the Products to you.

11.3 You must not use any part of the content on our Website for commercial purposes.

12. YOUR INDEMNITY

12.1 You shall fully indemnify us against all costs, expenses, liabilities, losses, damages and judgments that we may incur or be subject to as a result of any of the following:

(a) Your misuse of the Product;

Your breach of these Terms; and

Your negligence or other act of default.

12.2 You agree that you shall indemnify us and any successor to us, and to the extent required from time to time by us (or any such successor), our officers, agents and employees, against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us or any successor to us arising out of or in connection with your negligence, misrepresentation or the breach of any obligation to be performed by you under this Agreement.

13. DATA PROTECTION

13.1 We will only use your personal information as set out in our Privacy Policy www.cogs.show/privacy

14. WHOLE AGREEMENT

14.1 These Terms constitute the entire agreement between you and us regarding your use of our Website and the available Products and our provision of these to you upon your purchase.

15. MISCELLANEOUS

15.1 You may not transfer your rights or obligations under this Agreement, but we may transfer our rights under this Agreement to someone else.

15.2 Nobody else has any rights under this Agreement. This Agreement is between you and us.

15.3 The invalidity of one or more of the provisions of the Agreement between the parties does not affect the validity of the remaining provisions. In the event that a provision should be invalid, the parties shall replace it by a new provision that adheres as closely as possible to the objectives of the original provision.

15.4 Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.5 The abstinence from, or failure to, exercise or enforce its rights by one party with respect to the other party will under no circumstances constitute a waiver thereof, unless such a waiver is in writing and signed by the waiving party. No waiver shall be deemed to be a waiver of any subsequent breach nor any breach of any other provision.

15.6 This Agreement shall be governed by and construed in accordance with English law and the Parties hereto agree to submit to the exclusive jurisdiction of the English courts.